Time for a video blog post…Have done one for a while, hope you enjoy it;

Thanks for watching, please share your experiences with great customer service, mediocre customer service, or bad customer service. Maybe we can see the HUGE opportunities that are there for all of us to start treating people like we want to be treated! Thanks all

Get the ball rolling right? It seems like such an easy piece of advice. Time and time again we’re told to just get started and once we do everything will fall into place. Too easy? Too simple a suggestion? I’ve got a story to share…

My son started to play organized hockey these past few months and the way the teams are organized in Edmonton are odd to say the least. Teams are not randomly chosen, the players actually get to pick the teams they play on every season. So the ‘best players’ usually stick with each other year after year. And of course the kids who haven’t played a single game yet, all get lumped together. These kids (my son included) play their hearts out but usually have a harder time against the more skilled teams.

Fair or not, it’s life but something happened a few weeks ago that made me think of momentum and how important it is in life and of course, for us in business.

My kids’ team lost their first 3 games of the season by a sizeable count. However in game 4, it happened…They scored first. And by the end of the first half of the game, they were ahead 3-1. You saw the kids with an extra pep in their step. Their shots seems crisper. Their passes were on the money. My son (who plays goalie) had confidence and seemed to stop everything coming his way. You see, they had the power of momentum going for them and with that…They started to believe “Hey we can win this game!”

It was amazing! Seeing the kids play as a complete unit, no selfish plays at all, things just seemed to work out. Because they believed. Not only in themselves but each other. That first goal did it for them.It may seem simple or even trivial, but the first ‘step’ was taking a shot. And they scored. That got the ball rolling.

So whatever you do today in your life or business, take the shot! Don’t worry so much about whether or not it goes in, per se, worry more about continuing to shoot. Every day, take a shot at something. And you might score. Then boy oh boy, the ball called momentum gets rolling and the world seems to open up for you.

But it won’t happen unless you take that first shot!